Conflict Management - £600 for up to 12 Candidates

Summary of Outcomes:

1. Develop an understanding of Law relating to the management of conflict
2. Assess & apply a risk assessment to all risks associated with dealing with conflict
3. Understand the importance of effective communication skills
4. Understanding the risks associated with lone working & applying principals of safe working
5. Identify post incident support & reporting procedures within your organisation

Conflict Management Training - 1 Day

£600.00

​This qualification is ideal for any individual who requires conflict resolution training, particularly if they are likely to encounter a conflict situation in the workplace. It is not just geared towards those who work in a healthcare setting, but can be taken by people working in any number of sectors.

An individual can find themselves in a conflict situation in a variety of roles, particularly those which involve them dealing with customers or the general public.

The completion of a conflict resolution training course, resulting in this qualification, will give learners the knowledge of how to reduce potential conflict through communication, manage unrealistic expectations and identify the factors that influence human responses in conflict situations.

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Programme Outline:
Introduction to workplace violence

• Introduction to workplace violence.
• Health and Safety at Work Legislation:
• Sections 2, 3, 7 & 8
• Regulations 3, 8 and 14 of Managing Health and Safety at Work
• Risk assessments
• Self-awareness
• Proactive service delivery
• Communication skills
• Barriers to communication
• Setting boundaries
• Understanding the difference between assertive & aggressive behaviour
• Understand the 4 stages of anger
• The assault cycle
• Betari’s box & how it effects outcomes
• Signalling non-aggression
• Defusing and calming
• High risk conflict
• Understanding reasonable force: Common law, Criminal law act 1967
• Human Rights Act Article 2
• Lone working protocol
• Importance of incident reporting
• Post incident support  ​​